Please be aware that due to peak demands it would be best to
give us as much notice as possible so we can assist you in the best way.
Charges for breakages or shortages either in transit or in use will be charged
at 4 times the hire charge or more where applicable.
All items are checked before despatch to
ensure that they reach you in good condition. Goods are checked again on
return. Hire charge covers a period of 1 day unless by prior agreement for
weekend hire. A surcharge will be made for every 24-hour period thereafter.
Please return all items washed clean and dry. A cleaning charge of 50% of
original charge will be imposed where items are returned inadequately washed...
Catering equipment hire are booked on the strict understanding that a
deposit is required in advance to allocate and book you order. Remaining
balances are due two weeks prior to the event or before if preferred. Any
outstanding balances after the event will attract a late payment surcharge of
2.95% per month or part thereof.
A deposit of the order value is required to confirm your order and will be
returned within 5 - 10 working days of return of the hired items. Please ensure
you have booked cleaning service if required. Alternatively ensure that hired
items have been cleaned properly prior to returning back to us. If hired items are contaminated on return, then a cleaning charge will be
deducted from your deposit.
The deposit is doubled for Hire items that customers wish to collect, any
damaged whilst on hire should be claimed via their "Goods in Transit"
insurance or similar.
Washing Up Service
You may request a price with or without Washing up Service, some white items
have a Mandatory cleaning charge. It is essential for us that all hire items
reach customers in immaculate condition. Cutlery and silverware must be washed
or rinsed after use even if washing service agreed in advance. Under no circumstances should scourers or abrasives be used on any
hired equipment. Aluminium parts or hire items will become permanently damaged
if washed in commercial or domestic dishwashers. Linen must only be washed by a
commercial laundry, pressed and bagged prior to return. Customers who do
not take advantage of the Washing up Service must return items in exactly the
state of cleanliness in which they were received, i.e. they must be in a
condition that allows us to hire them again immediately by 11.00am the day
following the event. Customers who opt to do their own washing up may lose a
percentage of their deposit if returned items are found to require additional
cleaning by us.
Without commercial washers or professional washing aids is very difficult
for customers to return linens and some other items in the exact clean state we
require for re-hire. We will charge a Mandatory Washing up Service
on certain white or linen items even when the customer declines wash up service
for their order as a whole. Washing up Service charge is clearly marked on your
invoice. In the event of a cancellation half the laundry or wash up costs will
be refunded. All linen must be shaken out of all table debris in order for the laundry
to process cleaning and ironing. Double wash up charges apply if tablecloths
are returned with loose debris or decoration material.
To avoid a double wash
up charges on hire items that have a wash up service booked please ensure items
are free from food debris, i.e. coffee percolators emptied, plates scraped,
charcoal bbq's emptied of ash, fryers drained of oil and sediment, selotape and
staples removed from tables, etc. Double wash up charges will apply to all
equipment hires that run over a Bank Holiday weekend and which exceed our
standard 72 hour hire period. Double wash up will be charged to your deposit.
Delivery or Collection
We can deliver within London and
Essex. Delivery and collection cost start at £18.00 and
increase according to actual kilogram weight or volumetric weight. There are
delivery options for you to choose as you request an online quote. All hired
equipment must be made available after 11.00am
the day following the event.
Delivery and collection services are NOT included in the Hire
Charge. A delivery and or collection charge(not Saturdays) is
calculated depending on distance and weight. Delivery services are from door to
door and based on our driver having unencumbered access to a convenient ground
floor location on firm ground. An extra charge will be made if hired items have
to be carried over any distance greater than 10 metres. Delivery drivers do
not, and will not carry hired items up or down stairs. Hirers should ensure
that they or their representatives are at the delivery address. The contact
telephone numbers entered on your hire estimate/proforma will be relied on as
the contact numbers on the day. Wasted journeys deriving from non attendance or
non contact will be charged for at the true unsubsidised cost. Deliveries to
third parties or unoccupied premises are made entirely at the hirer’s risk and
will not be delivered unless authorisation is received in writing, fax or
e-mail. In the case of Collection, all
goods should be checked by the hirer, re-boxed as appropriate and ready for
immediate kerbside loading.
Timed Deliveries of hired equipment is subject to traffic
network conditions. Drivers will load your order and make a special journey as
opposed to a multi-drop load. Time Deliveries cannot be refunded due to traffic
hold ups if the driver left in plenty of time. Alternatively you can book an Out
of Hours Delivery which is an extra £75.00 - £150.00 plus VAT in
addition to our normal delivery prices. Delivery to the hirer or their agent is
secondary confirmation of a hire period, no claims for delayed delivery, and no
claims for refunds can be accepted after delivery has been executed.
Hereign ltd is offered on the Express
Condition that equipment is available for collection after 11.00am the day following the event date or between
08.00hrs - 20.00hrs Monday - Friday inclusive. We will in the first instance
contact the telephone numbers given prior to the hire period. Please ensure
that your contact telephone numbers are answered. We will telephone you and
advise that our driver is en route, not to arrange a time convenient to the
hirer. If access to collecting the hired equipment is denied, blocked, or
impassable, a wasted collection journey will be automatically charged, or
waiting time charged to your deposit.
The Hirer is responsible for ensuring all
hired equipment is collected up and ready for collection from one point. The
cost of collection up equipment from multiple areas will be charged at £12.50
per half hour or part thereof. Any parking tickets issued to vehicles whilst
executing a delivery or collection will be charged against the deposit whilst
we appeal that issue, Alternative collection arrangements must be made in
writing and confirmed by our office.
We are able to accommodate drop-in visitors or self collect at office but with previous arrangement.
Alterations & Changes
Orders and quotes that are processed and subsequently booked are accepted on
the understanding that any changes or alterations may have to be Fast Tracked
through our workload if alterations are required within 7 working days of the
event day. Any discounted quote or advance booking that requires altering will
be subject to the current prices at the time of alteration. Any reductions in
order value or cancellation of any items must be emailed through with a read
receipt or proof of delivery.
Hire period - 72 hour maximum - Definition
Hire goods will be available for the collection or delivery by us (if
delivery is booked) up to 24hrs before the event day entered on your hire
documents. All hired goods must be returned (if collected by the hirer) no
later than one working day (not Sunday) after your event day. When we deliver
and collect hired goods they will be available on Thursday/Friday and must be available
for collection without fail by 11.00am
the day following the event day entered on your hire documents. An extra charge
of 35% per day or part will be made if goods are returned late or not available
by 11.00am the day following your
event day. The hire period starts at the point the van is loaded for delivery,
i.e. the afternoon prior to the delivery day.
72hr hire periods cover a maximum of 3 days including the day of pick,
delivery and collection. A week hire is a working week Monday - Friday 5 days,
i.e. 1.5 times the 72hr hire cost. any 5 day hire period including a weekend
day is charged at 1.7 times the 72hr hire cost, a consecutive 10 day hire is 2
x the 72hr period hire cost.
All hired items, including cardboard or plastic packing containers remain
the property of Hereign ltd. Damaged, missing, or destroyed packing containers
will be charged at a minimum of £25.00 per packaging item or replacement cost,
plus delivery, plus a £25.00 administration charge, plus vat, or whichever the
greater against the deposit.
Extended hire costs will be charged to your debit or credit card either on
the first day of the extended hire or when hire items are returned or
The hirer is responsible for the safe keeping of all hired items from the
time of delivery, until returned to the custody of Hereign ltd. Wooden or
fabric items must not be stored in damp or wet conditions. Tarpaulins and bungy
straps are available for hire if you think wooden items are likely to become
damaged or affected by the elements.
Damage or breakages to hired items will be charged for separately at
replacement cost. The hirer will be notified of any breakages excluded from the
ADW or missing items once all hired items have been checked in at the Hereign
ltd premises. Substitute items will NOT be accepted. Hire
items damaged or broken as a result of not packing correctly in the original
packing (including items that are bubble wrapped) will be charged the
replacement cost plus and administration charge of twenty five pounds.
The hirer shall fully indemnify Hereign ltd in respect of all claims by any
person whatsoever (including the hirer, his servants, agents or employees ) for
death or personal injury or damage to property caused by, in conjunction with,
or arising out of the use of hired items and in respect of all costs and
charges arising under statute or common law or otherwise.
Linen hire charge excludes the cost of professional laundry services. Linen
must be completely dry before returning. Linen can be ruined by mildew if left
damp or wet. Damage by mildew, cigarettes, candle burns or hot cooking utensils
will be charged to the hirer at replacement cost for each item.
Loss or Theft
If a hire item has been lost or stolen the onus is on the hire customer to
replace the item or pay for at replacement cost within 24hrs of the loss having
been discovered. Alternatively, the hire customer may continue to extend the
hire whilst the hire customer concluded an insurance claim. It may not be
economical to extend the hire until the item is replaced, therefore in such
uneconomical cases or where the hire customer cannot be contacted the hire
customer agrees to instructions by default a solution of the cheapest option.
If the hire payment has been paid by card payment the hire customer agrees to
replace the missing items by the same method without the necessity for further
authorisation. An administration charge of twenty five pounds will be charged
against deposits for arranging replacement of missing, vandalised, or hire
items damaged as a result of negligence. Missing items that are subsequently
recovered and require a collection will attract a charge of eighteen pounds
plus sixty pence plus vat per mile travelled which will be deducted from the
The FULL order price must be paid prior to delivery. Payment can be made by
cheque payable 10 days prior to hire day or bank transfer or (details on
request) 5 days prior to hire day.
In the event of default of payment, the hirer will be required to pay all
costs incurred in respect of recovery - including solicitors and any other
legal fees that may be accrued.
your order is confirmed and booked you will be subject to a cancellation
charge of 25% of the quoted figure.
7 and 14 days you will be subject to a charge of 50% of the quoted figure.
than 7 days will be subject to a charge of 100% of the quoted figure.
We cannot accept liability or pay compensation where the "performance
or prompt performance of our contractual obligations is prevented or affected
by circumstances amounting to force majeure" Such events may include but
are not limited to war or threat of war, riots, civil strife, terrorist
activity, industrial action, natural or nuclear activity, wet or windy weather conditions,
fire, or any events outside our control" including hire customers not
returning equipment, or equipment being damaged, lost or stolen, which is
advanced booked to other hire customers.
Our approach to complaints is simple, in that our objective is 'satisfied
customers'. If you have any reason for complaint, about our products, services,
website, in fact anything to do with Hereign ltd, then we hope you will contact
us. We will respond to you as soon as possible. Any missing, faulty, or broken
items must be reported immediately either by phone, text, or email, within 12
hours of delivery. Our aim is a top-class service, so any help you as a
customer can give us to improve our services would be gratefully received. All complaints
will be dealt with in the strictest confidence.