Hereign Event Management Ltd - Excellent Service You Can Count On
Please be aware that due to peak demands it would be best to give us as much notice as possible so we can assist you in the best way.

Charges for breakages or shortages either in transit or in use will be charged at 4 times the hire charge or more where applicable.
All items are checked before despatch to ensure that they reach you in good condition. Goods are checked again on return. Hire charge covers a period of 1 day unless by prior agreement for weekend hire. A surcharge will be made for every 24-hour period thereafter. Please return all items washed clean and dry. A cleaning charge of 50% of original charge will be imposed where items are returned inadequately washed...

Catering equipment hire are booked on the strict understanding that a deposit is required in advance to allocate and book you order. Remaining balances are due two weeks prior to the event or before if preferred. Any outstanding balances after the event will attract a late payment surcharge of 2.95% per month or part thereof.

A deposit of the order value is required to confirm your order and will be returned within 5 - 10 working days of return of the hired items. Please ensure you have booked cleaning service if required. Alternatively ensure that hired items have been cleaned properly prior to returning back to us. If hired items are contaminated on return, then a cleaning charge will be deducted from your deposit.
The deposit is doubled for Hire items that customers wish to collect, any damaged whilst on hire should be claimed via their "Goods in Transit" insurance or similar.

Washing Up Service
You may request a price with or without Washing up Service, some white items have a Mandatory cleaning charge. It is essential for us that all hire items reach customers in immaculate condition. Cutlery and silverware must be washed or rinsed after use even if washing service agreed in advance. Under no circumstances should scourers or abrasives be used on any hired equipment. Aluminium parts or hire items will become permanently damaged if washed in commercial or domestic dishwashers. Linen must only be washed by a commercial laundry, pressed and bagged prior to return. Customers who do not take advantage of the Washing up Service must return items in exactly the state of cleanliness in which they were received, i.e. they must be in a condition that allows us to hire them again immediately by 11.00am the day following the event. Customers who opt to do their own washing up may lose a percentage of their deposit if returned items are found to require additional cleaning by us.

Without commercial washers or professional washing aids is very difficult for customers to return linens and some other items in the exact clean state we require for re-hire. We will charge a Mandatory Washing up Service on certain white or linen items even when the customer declines wash up service for their order as a whole. Washing up Service charge is clearly marked on your invoice. In the event of a cancellation half the laundry or wash up costs will be refunded. All linen must be shaken out of all table debris in order for the laundry to process cleaning and ironing. Double wash up charges apply if tablecloths are returned with loose debris or decoration material.

To avoid a double wash up charges on hire items that have a wash up service booked please ensure items are free from food debris, i.e. coffee percolators emptied, plates scraped, charcoal bbq's emptied of ash, fryers drained of oil and sediment, selotape and staples removed from tables, etc. Double wash up charges will apply to all equipment hires that run over a Bank Holiday weekend and which exceed our standard 72 hour hire period. Double wash up will be charged to your deposit.

Delivery or Collection
We can deliver within London and Essex. Delivery and collection cost start at £18.00 and increase according to actual kilogram weight or volumetric weight. There are delivery options for you to choose as you request an online quote. All hired equipment must be made available after 11.00am the day following the event.

Delivery and collection services are NOT included in the Hire Charge. A delivery and or collection charge(not Saturdays) is calculated depending on distance and weight. Delivery services are from door to door and based on our driver having unencumbered access to a convenient ground floor location on firm ground. An extra charge will be made if hired items have to be carried over any distance greater than 10 metres. Delivery drivers do not, and will not carry hired items up or down stairs. Hirers should ensure that they or their representatives are at the delivery address. The contact telephone numbers entered on your hire estimate/proforma will be relied on as the contact numbers on the day. Wasted journeys deriving from non attendance or non contact will be charged for at the true unsubsidised cost. Deliveries to third parties or unoccupied premises are made entirely at the hirer’s risk and will not be delivered unless authorisation is received in writing, fax or e-mail. In the case of Collection, all goods should be checked by the hirer, re-boxed as appropriate and ready for immediate kerbside loading.

Timed Deliveries of hired equipment is subject to traffic network conditions. Drivers will load your order and make a special journey as opposed to a multi-drop load. Time Deliveries cannot be refunded due to traffic hold ups if the driver left in plenty of time. Alternatively you can book an Out of Hours Delivery which is an extra £75.00 - £150.00 plus VAT in addition to our normal delivery prices. Delivery to the hirer or their agent is secondary confirmation of a hire period, no claims for delayed delivery, and no claims for refunds can be accepted after delivery has been executed.

Hereign ltd is offered on the Express Condition that equipment is available for collection after 11.00am the day following the event date or between 08.00hrs - 20.00hrs Monday - Friday inclusive. We will in the first instance contact the telephone numbers given prior to the hire period. Please ensure that your contact telephone numbers are answered. We will telephone you and advise that our driver is en route, not to arrange a time convenient to the hirer. If access to collecting the hired equipment is denied, blocked, or impassable, a wasted collection journey will be automatically charged, or waiting time charged to your deposit.

The Hirer is responsible for ensuring all hired equipment is collected up and ready for collection from one point. The cost of collection up equipment from multiple areas will be charged at £12.50 per half hour or part thereof. Any parking tickets issued to vehicles whilst executing a delivery or collection will be charged against the deposit whilst we appeal that issue, Alternative collection arrangements must be made in writing and confirmed by our office.

Self Collection
We are able to accommodate drop-in visitors or self collect at office but with previous arrangement.

Alterations & Changes
Orders and quotes that are processed and subsequently booked are accepted on the understanding that any changes or alterations may have to be Fast Tracked through our workload if alterations are required within 7 working days of the event day. Any discounted quote or advance booking that requires altering will be subject to the current prices at the time of alteration. Any reductions in order value or cancellation of any items must be emailed through with a read receipt or proof of delivery.

Hire period - 72 hour maximum - Definition
Hire goods will be available for the collection or delivery by us (if delivery is booked) up to 24hrs before the event day entered on your hire documents. All hired goods must be returned (if collected by the hirer) no later than one working day (not Sunday) after your event day. When we deliver and collect hired goods they will be available on Thursday/Friday and must be available for collection without fail by 11.00am the day following the event day entered on your hire documents. An extra charge of 35% per day or part will be made if goods are returned late or not available by 11.00am the day following your event day. The hire period starts at the point the van is loaded for delivery, i.e. the afternoon prior to the delivery day.

72hr hire periods cover a maximum of 3 days including the day of pick, delivery and collection. A week hire is a working week Monday - Friday 5 days, i.e. 1.5 times the 72hr hire cost. any 5 day hire period including a weekend day is charged at 1.7 times the 72hr hire cost, a consecutive 10 day hire is 2 x the 72hr period hire cost.

All hired items, including cardboard or plastic packing containers remain the property of Hereign ltd. Damaged, missing, or destroyed packing containers will be charged at a minimum of £25.00 per packaging item or replacement cost, plus delivery, plus a £25.00 administration charge, plus vat, or whichever the greater against the deposit.

Extended hire costs will be charged to your debit or credit card either on the first day of the extended hire or when hire items are returned or collected.

The hirer is responsible for the safe keeping of all hired items from the time of delivery, until returned to the custody of Hereign ltd. Wooden or fabric items must not be stored in damp or wet conditions. Tarpaulins and bungy straps are available for hire if you think wooden items are likely to become damaged or affected by the elements.

Damage or breakages to hired items will be charged for separately at replacement cost. The hirer will be notified of any breakages excluded from the ADW or missing items once all hired items have been checked in at the Hereign ltd premises. Substitute items will NOT be accepted. Hire items damaged or broken as a result of not packing correctly in the original packing (including items that are bubble wrapped) will be charged the replacement cost plus and administration charge of twenty five pounds.
The hirer shall fully indemnify Hereign ltd in respect of all claims by any person whatsoever (including the hirer, his servants, agents or employees ) for death or personal injury or damage to property caused by, in conjunction with, or arising out of the use of hired items and in respect of all costs and charges arising under statute or common law or otherwise.
Linen hire charge excludes the cost of professional laundry services. Linen must be completely dry before returning. Linen can be ruined by mildew if left damp or wet. Damage by mildew, cigarettes, candle burns or hot cooking utensils will be charged to the hirer at replacement cost for each item.

Loss or Theft
If a hire item has been lost or stolen the onus is on the hire customer to replace the item or pay for at replacement cost within 24hrs of the loss having been discovered. Alternatively, the hire customer may continue to extend the hire whilst the hire customer concluded an insurance claim. It may not be economical to extend the hire until the item is replaced, therefore in such uneconomical cases or where the hire customer cannot be contacted the hire customer agrees to instructions by default a solution of the cheapest option. If the hire payment has been paid by card payment the hire customer agrees to replace the missing items by the same method without the necessity for further authorisation. An administration charge of twenty five pounds will be charged against deposits for arranging replacement of missing, vandalised, or hire items damaged as a result of negligence. Missing items that are subsequently recovered and require a collection will attract a charge of eighteen pounds plus sixty pence plus vat per mile travelled which will be deducted from the deposit.

The FULL order price must be paid prior to delivery. Payment can be made by cheque payable 10 days prior to hire day or bank transfer or (details on request) 5 days prior to hire day.
In the event of default of payment, the hirer will be required to pay all costs incurred in respect of recovery - including solicitors and any other legal fees that may be accrued.

Cancellation Rights

  • Once your order is confirmed and booked you will be subject to a cancellation charge of 25% of the quoted figure.
  • Between 7 and 14 days you will be subject to a charge of 50% of the quoted figure.
  • Less than 7 days will be subject to a charge of 100% of the quoted figure.

Force Majeure
We cannot accept liability or pay compensation where the "performance or prompt performance of our contractual obligations is prevented or affected by circumstances amounting to force majeure" Such events may include but are not limited to war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear activity, wet or windy weather conditions, fire, or any events outside our control" including hire customers not returning equipment, or equipment being damaged, lost or stolen, which is advanced booked to other hire customers.

Complaints Procedure
Our approach to complaints is simple, in that our objective is 'satisfied customers'. If you have any reason for complaint, about our products, services, website, in fact anything to do with Hereign ltd, then we hope you will contact us. We will respond to you as soon as possible. Any missing, faulty, or broken items must be reported immediately either by phone, text, or email, within 12 hours of delivery. Our aim is a top-class service, so any help you as a customer can give us to improve our services would be gratefully received. All complaints will be dealt with in the strictest confidence.
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